Return & Refund Policy

1. 30-Day Return Window

If you change your mind, you may request a return within 30 days of delivery. The machine must be unused, in its original packaging, and in resalable condition. Because our machines are heavy equipment shipped internationally, the buyer is responsible for return shipping costs and any customs fees for non-defective returns.

2. Defective on Arrival (DOA)

If your machine arrives damaged or does not power on, contact us within 7 days of delivery with your order information and a short video or photos showing the problem. After confirmation, we will provide — at our option — free replacement parts with guided repair, a replacement unit, or a full refund. We cover all related shipping costs for confirmed DOA cases.

3. 12-Month Defect Coverage

Manufacturing defects reported within 12 months of delivery are covered by free repair parts and English-language technical guidance. This coverage excludes normal wear parts, cosmetic damage, and issues caused by misuse, wrong voltage, unauthorized disassembly, or failure to follow the user manual (including cleaning instructions).

4. Non-Returnable Situations

• Machines that have been used, or returned without original packaging (non-defective returns);
• Customized or specially configured wholesale orders, unless defective;
• Damage caused by improper use, wrong power supply, or unauthorized modification;
• Returns requested after the 30-day window (defect coverage under Section 3 still applies).

5. How to Start a Return

1. Contact us on WhatsApp (+1 719 201 3064) or email (mengzhongqiu98@gmail.com) with your order details and the reason;
2. We confirm eligibility and send you the return address and instructions;
3. Ship the item with tracking and share the tracking number with us;
4. After inspection, we process your refund or replacement.

6. Refund Timing

Approved refunds are issued to your original payment method within 7–15 business days after we receive and inspect the returned item (or immediately after confirmation for DOA cases where no return is required). Bank or payment-platform processing times may add a few extra days.

7. Order Cancellation

Orders can be cancelled for a full refund before shipment. Once the machine has shipped, the order can no longer be cancelled, but you may still use the return process above after delivery.

8. Questions

For any return or refund question, contact us on WhatsApp at +1 719 201 3064 or email mengzhongqiu98@gmail.com. We usually reply within a few hours.